Nongamstopcasinos.pro Problems: KYC, Deposits, Bonuses and Login Fixes

Your Nongamstopcasinos.pro login screen shows a small padlock icon and the message “account under review” although you have not changed anything. This usually means the automated identity check has flagged a mismatch between your details and the documents on file.

Identity verification stuck or documents rejected

You upload a document and the status stays on “pending” for hours, or you receive a rejection notice without a clear reason.

• The photo is blurry, cropped, or has a glare that hides part of the text.
• The document type is not accepted for the country you selected.
• The name on the document differs from the name on your casino account.
• The document has expired or is within a few weeks of expiry.
• You submitted a screenshot instead of a photo of the original.

1. Take a new photo of your document on a flat surface with all four corners visible.
2. Use natural light and avoid flash so no reflection covers the text.
3. Make sure the document is the original plastic card or paper, not a photocopy.
4. Check that the name matches your casino account exactly, including middle names.
5. Upload the photo in a common format such as JPG or PNG.
6. If you use a phone browser, keep the page open until the upload finishes.
7. Submit one document at a time and wait for the result before sending another.
8. If you have a temporary paper document, send both sides in separate images.
9. For a name change, add a marriage certificate or a legal name-change document.
10. Do not send documents through email unless support asks you to.
11. Contact support when you have submitted the same document twice and it is still rejected.

Contact support only after you have uploaded a clear, unexpired document and the status remains unchanged.

Deposit left your bank but not on the casino balance

Your bank shows the payment as completed, but the casino balance stays the same.

• The payment was sent from a bank account that does not match your casino account name.
• The deposit is still being processed by an intermediary payment provider.
• You used a payment method that requires a separate confirmation step.
• The casino placed the deposit on hold for a routine security check.
• You entered a wrong reference or account number during the transfer.

1. Open your bank statement and note the exact date and reference of the payment.
2. Check your casino transaction history for a pending or failed entry.
3. Wait a short while and refresh the casino balance page.
4. Log out and log back in to refresh your session.
5. If you used a card, confirm that the payment was not reversed by the bank.
6. For a bank transfer, check that the recipient details match those shown in the cashier.
7. Do not repeat the deposit until you have checked the first one.
8. Take a screenshot of the bank statement showing the completed payment.
9. Prepare a short message with the date, amount, and reference number.
10. Send the message to support through the contact form on nongamstopcasinos.pro/.
11. Contact support if the balance is still unchanged after you have checked the bank statement and the casino history.

Contact support as soon as you have the bank statement and the casino transaction history side by side.

Welcome bonus or free spins not credited

You make a deposit, but the bonus balance stays empty and no free spins appear.

• You did not enter the bonus code before confirming the deposit.
• The deposit was below the minimum required for the offer.
• You used a payment method excluded from the promotion.
• You already claimed the same welcome offer in the past.
• The bonus was credited but placed on a separate bonus balance you have not opened.

1. Open the promotions page and read the steps for the specific welcome offer again.
2. Check that you entered the bonus code in the bonus field, not the deposit reference field.
3. Confirm that your deposit met the minimum amount stated for the offer.
4. Look for a separate bonus balance or bonus tab in your account.
5. If you used a card, check that the deposit was not split into smaller transactions.
6. Make sure the deposit was the first one on your account if the offer is for new players.
7. Do not withdraw any part of the deposit before the bonus appears.
8. Take a screenshot of the promotion page and your deposit confirmation.
9. Send a message to support with the screenshot and the bonus code you used.
10. Wait for support to confirm whether the bonus can be added manually.
11. Contact support if the bonus is still missing after you have checked the code, the deposit amount, and the payment method.

Contact support once you have the promotion page screenshot and the deposit confirmation ready.

Cannot log in or account locked after failed attempts

After several wrong passwords, the login form shows “account locked” and you cannot sign in.

• You are entering the password in the wrong keyboard language or with Caps Lock on.
• You saved an old password in your phone browser.
• You are trying to log in to a different casino brand by mistake.
• The account was locked automatically after repeated failed attempts.
• Your account is under review for a security check.

1. Type your password into a text editor first to see the characters clearly.
2. Check that Caps Lock is off and the keyboard language matches your password.
3. Clear the saved password for Nongamstopcasinos.pro from your browser settings.
4. Try logging in from a private or incognito window on your phone browser.
5. Use the password reset link and follow the steps to set a new password.
6. Open the reset email on the same device you will use to log in.
7. If you receive a reset link that does not work, request a new one and use it immediately.
8. Do not attempt more than two logins after a reset without checking the email inbox.
9. If the account remains locked, note the exact message shown on screen.
10. Contact support and include the message and the email address on the account.
11. Contact support as soon as you see the locked message, before trying more passwords.

Contact support right after the reset link fails or the lock message appears.

Quick Reference

The table below lists the first check for each problem before you contact support.

Each row points to the first thing that players can check without help. For a stuck identity check, a new photo solves most cases. For a missing deposit, the bank statement is the key document. For a missing bonus, the code and the deposit amount are the two points to confirm. For a locked account, the password reset is the quickest route back in. Remember that non GamStop casinos operate outside the UK self-exclusion scheme, so the account rules and checks come from the operator itself. Players on non uk casinos sites should keep copies of every document and payment confirmation until the account is fully verified.

Keep a single folder on your phone with clear photos of your ID, a recent utility bill, and screenshots of every deposit and bonus confirmation; this habit prevents most verification and payment problems before they start.